How Big Is Your Wrist Watch?

When researching and writing my book, Five Ways Your Design is Sabotaging Your Sales, I rediscovered how extremely vulnerable people are to being influenced by visual stimuli.

For example, when something looks nice, people assume it also works well.

Apple has gorgeous design. But there are other phones, laptops, and computers that work just as well or better in terms of functionality. Nonetheless, Apple is perceived to be the market leader in innovation and technology. (In reality, they’re #2 behind Microsoft).

As another example, tall men are regarded as being smarter or stronger than short men. Slap a giant, expensive watch on their wrist and they are perceived to be successful and powerful too. Seriously.

If a $10,000 wristwatch is not in your budget, consider this:

As a professional, your prospects and potential clients haven’t a clue about the actual quality of your service. Those things are unmeasurable and indeterminable by the average person.

If you have written books, have a good newsletter, a good website and regularly connect with your prospects, then you are miles ahead of your competitors.

If not, then your potential clients will get their cues elsewhere. Usually, it’s perceived by how your marketing looks. Their decisions about how competent and successful you are will be based on how you present yourself.

At my company, Zine, we firmly believe your marketing should look like you know what you’re doing. If it looks haphazard and sloppy or just average, then your services will be perceived as haphazard, sloppy, or average.

Investing in your image will give your prospects the confidence to invest in you as well.

When Ugly Gets All The Chicks

There is this phenomena in direct marketing called “the ugly postcard.”

In test after test, when a plain, “un-designed” postcard was tested against a slick, shiny postcard, the ugly postcard out-performed the shiny one hands-down.

I bet you’re saying, “Yeah! Explain that, Miss Fancy Pants Designer!”

Well, maybe you’re not saying that. But I’ll explain anyway.

Did you read the post about giant wristwatches? Aesthetics (visual appearance) is not so much about how beautiful something is. It’s about the response that is elicited. (You might want to read that sentence again).

A lowbrow design has power equal to a high-end design in influencing perception.

That means an ugly design can elicit responses such as “easy to work with,” “affordable,” or “honest.” Or it could be part of your brand (like Craigslist’s look). Or it could just be that it stands out from all the shiny, “smart-looking” marketing competing for attention.  

So what’s an aspiring entrepreneur to do? Ugly or slick?

First, don’t go all ugly on yourself unless that is part of your message and your brand.

This concept is more powerful in direct marketing efforts, but much harder to pull off as a brand message.

If you’re sending a postcard or a sales letter, try a plain, undesigned look and see what kind of results you get.

Good marketing hinges on testing. So be bold and try different things.